We understand that customers may occasionally need to cancel an order.
If you wish to cancel an order, please contact Pru-Wellness as soon as possible at info@pruwellness.co.za or 071 292 1496.
If the order has not yet been dispatched, we will ordinarily cancel the order and process a refund of the amount paid. Once an order has been dispatched, cancellation will be dealt with as a return and will be subject to the Returns Policy and applicable consumer legislation.
For qualifying electronic transactions, section 44 of ECTA provides consumers with a seven-day cooling-off period after receipt of goods, subject to the exclusions contained in the Act. Where this statutory right applies, the consumer may cancel without penalty, although the direct cost of returning the goods may be payable by the consumer.
Certain products may not qualify for cooling-off rights because of their nature or other statutory exclusions. Nothing in this policy removes any rights that cannot lawfully be excluded.
If Pru-Wellness cancels an order because an item is unavailable, incorrectly priced or cannot reasonably be supplied, the customer will be informed and any amount already paid for the affected product will be refunded.
Refunds will normally be processed through the original payment method wherever practicable.
We aim to initiate approved refunds within 5–10 business days. Additional processing time may be required by your bank or payment provider. Where a statutory refund period applies, Pru-Wellness will comply with that period.
ECTA provides for a refund within 30 days where a qualifying transaction is cancelled under its statutory seven-day cooling-off provision.