Customer safety and product integrity are important to Pru-Wellness, particularly because our products are intended for human consumption.
If you have simply changed your mind, please contact us promptly before opening or using the product.
For health, hygiene and safety reasons, Pru-Wellness generally cannot place opened supplements back into saleable stock. Accordingly, change-of-mind returns should be unused, unopened, sealed and in their original packaging, subject always to any rights that the customer has under applicable South African law.
This restriction does not remove a customer's legal rights where products are defective, unsafe, incorrectly supplied, damaged or otherwise fail to comply with the Consumer Protection Act.
If you receive: the wrong product; a damaged parcel; a leaking, broken or compromised container; a product with a defective safety seal; or another materially defective product, please contact us as soon as reasonably possible.
Where possible, please provide your order number and photographs of the product, packaging and courier packaging. Reporting visible delivery damage within 48 hours helps us investigate the matter with the courier, but this does not remove rights you may have under applicable consumer legislation.
Under section 56 of the Consumer Protection Act, qualifying goods that fail to meet the statutory standards of quality, safety and suitability may be returned within six months of delivery, without penalty and at the supplier's risk and expense. The Act provides statutory remedies that can include repair, replacement or refund at the consumer's direction.
Because consumable supplements cannot ordinarily be repaired, an appropriate remedy would generally involve replacement or refund where the statutory requirements are met.
Products will not ordinarily qualify for a refund merely because the customer dislikes the taste, changes their mind after using the product, fails to use the product according to its instructions, or decides that they no longer require it, except where legislation gives the customer a specific right to return it.
Returns should only be sent after contacting Pru-Wellness and receiving return instructions.
Contact:
Email: info@pruwellness.co.za
Telephone: 071 292 1496